Shipment of goods

The company makes use of "SOFIPOST- Ravanusa" for shipping of the goods. Customers are responsible of payment of shipping. The terms of payment depends on destination and size of packaging : the mainland, including Sicily, Sardinia and the smaller islands: 12,00 Euro.

Delivery of farm products Intorre

The company is committed to deliver the goods ordered to the address specified in the order form. Deliveries are made from Monday to Friday except during holidays. In particular, orders received after 11:30 am of Thursday, will be dispatched the following Monday, except in exceptional cases. To avoid any inconvenience, please specify an address where you can always find someone to collect the parcel. If at the time of delivery service the parcel looks damaged, please accept the merchandise by putting the following statement on the bill of the courier "accepted subject to verification of the content ". Once the package is opened if there should be some strenght please contact us at oliointorrebio@gmail.com. We will reverse the amount and / or alternatively we will send the damaged product at our expense.

Right of return (D. Lgs. 06/09/2005 N ° 206)

As required by current rules, customers enjoy the farm Intorre money back guarantee with the ability to repay, without penalty, products purchased within 10 days of receipt, giving notice to farm Intorre via Indipendenza 24, 92023 Campobello di Licata (AG), or by writing to oliointorrebio@gmail.com. The Company is responsible for reimbursing the amount paid within 30 days of the return of the same.

Procedures for exercising the right

In order to obtain a request for a refund you must send a registered letter at the farm Intorre not later than 10 working days from receipt of goods. The request can be also delivered by fax or e-mail, if confirmed by letter within 48 hours. Furthermore, the consumer must return at his own expense, the products covered by the withdrawal, incorporates in its entirety within 15 days of the withdrawal. According to the law that a consumer who has complied with its obligations described will be refunded within 30 days of receipt of the same products covered by the withdrawal.
The form and method of reimbursement will be negotiated with the consumer.
The company is responsible for shipping costs return the product if the product will be damaged, faulty or if not be consistent with the order. You can send a notice of withdrawal and give back the goods to: Azienda Agricola Intorre via Indipendenza 24, 92023 Campobello di Licata (AG). On complaints custumers can conctat us to : oliointorrebio@gmail.com.

Disputes
If any legal dispute, in accordance with the regulations, the jurisdiction is the residence of the consumer